Reference

Legal Terms That Cover Your Account

Your use of 33bd is subject to the terms set out on this page. Access and eligibility depend on your local law and the region you are in — read these conditions before you open an account or make a deposit via bKash, Nagad…

Jurisdiction-dependent accessAccount holder obligationsPayment terms applyPolicy updates notifiedEligible regions only
33bd Legal Terms That Cover Your Account
CONTACT FOR LEGAL

Reach Us on Policy Questions

If you have a question about these terms, your account status, or how a specific condition applies to your situation, our support team handles policy queries through the channels below. Response times vary by channel and query type.

Team online

Live Chat

Available directly from your account dashboard. Use this for account-specific policy questions where you need a quick written record of the response.

Email Support

Send detailed legal or account queries to our support address. We aim to respond within one business day for policy-related matters.

Help Centre

Our help centre covers common account, payment, and eligibility questions. Check there first before raising a direct query — many policy points are explained in plain language.

DATA AND SECURITY

How We Handle Your Account Data

Account security and data handling are core to how 33bd operates. Here is what we do and how you can act on your rights.

Data Retention

We retain account and transaction records for as long as required by applicable policy and for the period your account remains active. You may request a summary of held data through support.

Cookie Use

We use session and functional cookies to keep your account logged in and to remember your payment preferences, including your chosen wallet method. You can manage cookie settings in your browser.

Account Security

Accounts are protected with password authentication and OTP verification tied to your registered mobile number. If you suspect unauthorised access, contact support immediately to freeze the account.

Data Change Requests

To update or correct personal data held on your account — including your registered name or linked mobile wallet — submit a verified request through live chat or email support with your account ID.

Common Questions About These Terms

Answers to the questions we hear most often about account conditions, eligibility, and your rights under these terms.

Eligibility depends on your local law and the region you are in. We do not confirm legality for any specific location — you are responsible for checking whether access is permitted where you are.

We may suspend or permanently close accounts that breach these conditions. You will be notified through your registered contact channel, and any pending wallet balance will be reviewed under the dispute process.

Yes. Submit a data request through live chat or email support with your account ID. We will provide a summary of the personal and transaction data held against your account.

We notify account holders through their registered channel when material changes are made. Continuing to use the platform after that notification means you accept the updated conditions.

Yes. Your registered payment method must match your verified account identity. A mismatch can result in transaction holds or account review. Contact support to resolve it before making further deposits.

Contact support through live chat or email before any notified change takes effect. Our team will process the closure and confirm the status of any remaining wallet balance on your account.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.